Overview
At Eco Haven Marketplace, we are committed to providing high-quality, eco-friendly wax wraps that meet your needs. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your satisfaction.
Refunds
Returns:
- You may return any unused and unopened wax wraps within 30 days of purchase for a full refund.
- To initiate a return, please contact our customer service team with your order number and reason for return.
- Once your return is approved, you will receive instructions on how to send the product back to us.
- Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds:
- Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
- Refunds will be issued to the original payment method used for the purchase.
- If the product is found to be defective or if there was an error in your order, we will cover the return shipping costs and provide a full refund or replacement.
Exchanges:
- If you wish to exchange a product, please contact our customer service team to discuss your options.
- Exchanges are subject to product availability and must be initiated within 30 days of purchase.
Non-Returnable Items:
- For hygiene and safety reasons, we cannot accept returns or exchanges on used wax wraps.
- Custom or personalized orders are also non-returnable unless they arrive damaged or defective.
Contact Us:
- If you have any questions or need assistance with your return or refund, please contact our customer service team
We value your business and strive to provide the best possible customer experience. Thank you for choosing Eco Haven Marketplace!
Need help?
Contact us for questions related to refunds and returns.